Location: Tillsonburg, ON
Salary: $20–$22 an hour
Job type: Full Time , Part time
Shift/Hours: Morning, night, overnight
Servers lead the Guest Experience at the table and ensure our Guests have everything they need from appitizers to desserts. Masters of situational service, they tailor their style to meet the needs of our Guests. Servers are responsible for the accuracy of the entire order as well as maintaining a positive and Guest focused attitude through the entire experience. They demonstrate and believe in championing a fun and safe work environment and contribute to a thriving workplace culture.
Why Is BP A Great Place To Work?
- What is important to you matters to us, so we have raised the bar to provide flexible scheduling that fits your lifestyle and contributes to your life-work balance
- Come for a job, stay for a career – there are exciting opportunities for career growth within the restaurant or at Boston Pizza head office
- Build relationships and give back to your local community
- Boston Pizza Scholarship Program *
- Management Training Programs, Leadership Development conferences and access to dynamic mentorship programs and initiatives
- A respectful culture and work environment where your feedback matters
- Fantastic reward and recognition programs
What does a successful Server look like?
- Leads by example and works alongside their team members
- Achieves goals through strong organizational skills and effective time management
- Builds relationships by finding common ground and working cohesively with all team members
- Committed to championing the “Foundations of Hospitality,” Boston Pizza’s Brand Standards and Food Safety
- Effectively communicates, sharing goals and challenges
- Maintains composure and thrives in a fast pace environment
- They practice the responsible selling and serving of alcohol at all times, handle payments and anticipate the Guest
- expectations by offering on-going and upcoming promotions and utilizing bar and food knowledge.
- Driven by professional development opportunities, and is consistently seeking new learning and skill-building moments
Boston Pizza was established over 50 years ago and is proud to be recognized as one of Canada’s 50 Top Managed Companies for over 20 years in a row . We are committed to the development & growth of our team members, integrity, philanthropy and innovation. If you love working with people in a team environment and believe in exceeding the expectations of Guests daily, Boston Pizza is the place for you!
What skills and qualities are important for a Server?
Several skills and qualities are important for a server to excel in their role. Here are some key ones:
- Excellent communication skills: Servers need strong verbal communication skills to interact with customers, take orders accurately, explain menu items, and address any questions or concerns. Clear and effective communication is essential for providing quality customer service.
- Customer service orientation: Providing exceptional customer service is a fundamental aspect of being a server. Servers should be friendly, attentive, and responsive to customers’ needs, ensuring a positive dining experience.
- Knowledge of food and beverages: Servers should have a good understanding of the menu, including ingredients, preparation methods, and any special dietary considerations. They should be able to make recommendations, answer questions about menu items, and accommodate customer preferences or restrictions.
- Organization and multitasking: Servers often handle multiple tasks simultaneously, such as taking orders, delivering food and beverages, processing payments, and maintaining cleanliness in their assigned section. Being organized and able to prioritize tasks efficiently is crucial.
- Attention to detail: Paying attention to details is important for servers to accurately record orders, ensure correct food and beverage presentation, and meet specific customer requests. They should be able to remember and relay information accurately to the kitchen or bar staff.
- Problem-solving skills: Servers encounter various challenges during their shifts, such as addressing customer complaints or resolving conflicts. Strong problem-solving skills help servers find suitable solutions, diffuse tense situations, and ensure customer satisfaction.
- Teamwork and collaboration: Servers often work as part of a team, collaborating with kitchen staff, bartenders, and other servers. Effective teamwork, communication, and a willingness to assist colleagues when needed contribute to a smooth dining experience.
- Adaptability and flexibility: The dining environment can be dynamic, with changing customer demands, unexpected situations, and varying levels of busyness. Servers should be adaptable, flexible, and able to adjust their approach and priorities as needed.
- Stress management: The role of a server can be fast-paced and stressful, particularly during peak hours or when dealing with demanding customers. Effective stress management techniques, such as staying calm, organized, and maintaining a positive attitude, are important for providing excellent service under pressure.
- Physical stamina: Serving can be physically demanding, requiring long periods of standing, walking, and carrying trays or plates. Good physical stamina and the ability to handle the physical aspects of the job contribute to a server’s success.
By possessing these skills and qualities, servers can create a positive and memorable dining experience for customers while contributing to the overall success of the establishment.
What education and certification are required to become a Server?
In most cases, formal education beyond a high school diploma or equivalent is not required to become a server. The primary focus in this role is on practical skills, experience, and customer service abilities. However, there are some certifications and training programs that can enhance a server’s qualifications and job prospects. Here are a few examples:
- Food Handler Certification: Many jurisdictions require food handlers, including servers, to obtain a Food Handler Certification. This certification demonstrates knowledge of food safety and hygiene practices, including proper food handling, storage, and sanitation. It ensures that servers are aware of the necessary precautions to maintain a safe dining environment.
- Alcohol Server Certification: If you will be serving alcoholic beverages, some states or establishments may require you to obtain an Alcohol Server Certification or permit. These programs provide training on responsible alcohol service, recognizing signs of intoxication, checking identification, and complying with relevant laws and regulations.
- On-the-Job Training: Most of the training for servers occurs on the job. Restaurants and dining establishments typically provide training to new hires, covering topics such as menu knowledge, service procedures, point-of-sale systems, and customer service techniques. This hands-on training helps servers gain practical experience and develop the necessary skills for the role.
While specific educational requirements are minimal, having a basic understanding of math (for handling payments and making change) and good communication skills are valuable for servers. Additionally, previous experience in customer service or the food service industry can be beneficial.
It’s important to note that the requirements for education and certification can vary based on the jurisdiction and establishment. It is advisable to check the specific regulations and guidelines in your area to ensure compliance with any mandatory certifications or permits.
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
How to apply
Online: Apply On Company WebSite
What is the work environment like for Server?
The work environment for servers can vary depending on the type of establishment they work in. Here are some common aspects of the work environment for servers:
- Restaurants and dining establishments: Servers are typically employed in restaurants, cafes, bars, hotels, or other dining establishments. These environments can range from casual and family-friendly to upscale and formal dining settings.
- Fast-paced and dynamic: The work environment for servers is often fast-paced, especially during peak hours such as lunch or dinner rushes. Servers may experience high volumes of customers, requiring them to handle multiple tables, take orders efficiently, and ensure timely service.
- Teamwork and collaboration: Servers often work as part of a team, collaborating with other servers, hosts/hostesses, bartenders, and kitchen staff. Effective teamwork and communication are crucial for providing smooth and efficient service.
- Interaction with customers: Servers have direct interactions with customers throughout their shifts. They greet customers, take orders, deliver food and beverages, and handle customer inquiries or requests. Building rapport with customers, providing recommendations, and ensuring customer satisfaction are important aspects of the role.
- Standing and physical activity: Servers spend a significant portion of their shifts on their feet, moving between tables, the kitchen, and the serving area. This can involve walking, carrying trays or plates, and standing for extended periods. Physical stamina and good energy management are essential in this environment.
- Noise and multitasking: Restaurants can be bustling and noisy environments, with conversations, background music, and kitchen sounds. Servers need to multitask effectively, attending to multiple customer needs while filtering out distractions and maintaining focus.
- Shift work and flexibility: The work schedule for servers often includes evenings, weekends, and holidays, as these are peak times for dining establishments. The nature of the industry may require flexibility in terms of scheduling and availability.
- Pressure and stress management: The fast-paced and demanding nature of the job can lead to periods of high pressure and stress. Servers should be able to handle stressful situations with composure, manage their time effectively, and maintain a positive attitude.
- Safety and hygiene: Servers are responsible for maintaining a clean and safe environment for both customers and staff.
They need to adhere to food safety and hygiene practices, follow sanitation guidelines, and ensure the cleanliness of tables and dining areas.