Customer Service Representative Is Urgently Needed In Nestle Brampton, ON

We are looking for a Customer Service Representative based at our Brampton location reporting into the Customer Service Manager. This role will provide direct professional consultative services to our key customers across a broad range of sales and service issues to optimize both sales and customer satisfaction and to ensure alignment to our business objectives.

Position Snapshot
Business areas: Nestlé Canada
Job title: Customer Service Representative
Location: Brampton, Ontario

As a Customer Service Representative you will:

• Ensure flawless execution everyday and leverage all strategic selling tools to maximize every order
• Work in partnership with customer to understand their business and KPIs, identify opportunities and provide business solutions that meet their changing needs (order cycle optimization and Logistics Trade Term Compliance)
• Act as customer’s point person in the full order to cash process and drive the customer’s agenda in team meetings.
• Resolve problems and issues that arise in the daily processing and management of customer orders.
• Maximize GLOBE functionality and best practices
• Arrange pick–up and delivery of stock transfers as approved by sales.
• Conduct regular review of all aspects of the Customer Order cycle and suggest areas for improvement.
• Ensure effective and timely escalation of circumstances that exceed normal tolerance levels set in Terms & Conditions document.

• Have a university or college degree in a business-related discipline (such as supply chain or business administration), or equivalent combination of education and experience.
• Ideally have some Call Centre experience
• Be able to showcase professional and concise communication with key internal and external stakeholders
• Be able to apply perspective, pragmatism and maintain composure under pressure.
• Have Intermediate knowledge of MS Office (PowerPoint, Excel, Word, Outlook).