Job Title: Food Service Worker
Location: Ottawa, ON
Shift: Morning, Night, Overnight
Brown’s is a comprehensive Dining Service Provider with creative solutions to all facets of food service. We are a Canadian leader in the industry with a successful track record in Dining Operations, Residential Dining, Catering and Special Events, Educational, Retirement and Recreational Facilities.
If you love giving excellent care to customers and/or have related experience in food services…we may have a position of interest to you!
General Help Job Duties
- · Prepares for and assembles grab and go items.
- · Front of House: Greets customers and provides friendly and courteous service; Operates electronic Point of Sale (POS) system; Ensures working, service and seating areas are kept clean before, during and after peak periods; Refers customer requests, concerns, or complaints to the supervisor / manager, as required.
- · Dishwasher: Load, run and unload dish machine; wash and store all tableware, garbage removal, etc.
- · Ability to work independently and with a team, meet time targets, with strong organization skills
- · Current Safe Food Handlers Certificate would be an asset
- · Successful Police Check will be required
- Food service: 1 year (preferred)
- handling cash: 1 year (preferred)
Work Location: In person
What skills and qualities are important for a Food Service Worker?
Food service workers play a vital role in the hospitality and food service industry. They are responsible for various tasks related to customer service, food preparation, and maintaining cleanliness. Here are some important skills and qualities for a food service worker:
- Customer Service: Food service workers should have excellent customer service skills. They need to be friendly, attentive, and responsive to customer needs, ensuring a positive and pleasant dining experience.
- Communication: Effective communication skills are essential for interacting with customers, taking orders, relaying information to kitchen staff, and collaborating with colleagues. Clear and concise communication helps in avoiding misunderstandings and ensuring efficient service.
- Multitasking and Time Management: Food service workers often handle multiple tasks simultaneously, such as taking orders, serving food, and processing payments. The ability to multitask, prioritize tasks, and manage time effectively is crucial for providing efficient service.
- Adaptability and Flexibility: The food service industry can be dynamic and fast-paced, with changing customer demands and unexpected situations. Food service workers should be adaptable, able to work in different roles (such as cashier, server, or runner), and adjust to new tasks or changes in the work environment.
- Teamwork: Food service workers often collaborate with kitchen staff, servers, and other team members to deliver a seamless dining experience. Being a team player, communicating effectively, and supporting colleagues are important for efficient service delivery.
While formal training may not be required for all food service worker positions, on-the-job training and experience in the industry can help develop these skills and qualities. A commitment to learning, a positive work ethic, and a passion for delivering exceptional service are key attributes for success in this role.
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
How to apply
Online: Apply On Company WebSite
What education and certification are required to become a Food Service Worker?
The educational requirements for food service worker positions can vary depending on the employer, location, and specific role. In many cases, formal education beyond a high school diploma or equivalent is not mandatory. However, some employers may prefer candidates with relevant certifications or training. Here are some educational and certification options that can be beneficial for food service workers:
- High School Diploma or Equivalent: Most food service worker positions require a high school diploma or GED. This educational foundation provides basic knowledge and skills in areas such as math, communication, and critical thinking.
- Food Handler’s Certification: In some regions or establishments, food service workers are required to obtain a food handler’s certification. This certification ensures that workers have a basic understanding of food safety principles and practices, including proper food handling, storage, and sanitation.
- Culinary or Hospitality Education: While not mandatory, completing a culinary or hospitality education program can be advantageous for those seeking more advanced positions or aspiring to become chefs or managers. These programs provide comprehensive training in culinary arts, food safety, kitchen operations, and customer service.
- On-the-Job Training: Many food service worker positions provide on-the-job training. New hires learn specific tasks and procedures directly from experienced staff members. This training helps develop skills related to food preparation, service, cash handling, and customer interaction within the context of the specific establishment.
It’s important to note that the specific requirements for education and certification can vary depending on local regulations and the policies of individual employers. Checking with prospective employers or local health departments can provide more accurate information regarding the requirements for food service worker positions in a particular area.
What is the work environment like for Food Service Worker?
The work environment for a food service worker can vary depending on the type of establishment and the specific role within the food service industry. Here are some aspects commonly associated with the work environment of a food service worker:
- Food Service Establishments: Food service workers can be employed in various establishments, including restaurants, cafes, fast food chains, hotels, catering services, hospitals, schools, and more. The work environment can range from casual to formal, depending on the establishment type.
- Fast-Paced and Dynamic: The food service industry is often fast-paced and dynamic, especially during peak hours or busy periods. Food service workers need to work efficiently, handle multiple tasks simultaneously, and adapt to the changing demands of the workload.
- Customer-Facing: Food service workers have direct interactions with customers. They may take orders, answer questions about the menu, provide recommendations, serve food and beverages, and handle customer inquiries or complaints. Interacting with customers requires strong communication and customer service skills.
- Teamwork: Food service workers often collaborate with other team members, such as servers, kitchen staff, and supervisors. Effective teamwork and communication are vital for smooth operations, efficient service, and a positive work environment.
- Kitchen or Service Areas: Depending on their specific role, food service workers may spend a significant portion of their time in the kitchen, preparing food, assembling orders, or assisting with food plating. Alternatively, they may primarily work in the dining area, serving customers, clearing tables, and ensuring a clean and organized environment.
It’s important to note that the work environment can vary significantly depending on the specific establishment, such as a fast-food restaurant versus a fine dining establishment, as well as the position held within the food service industry.