Additional Information Guest Environment Expert
Job Number 23161378
Job Category Housekeeping & Laundry
Location Delta Hotels Calgary Airport In-Terminal, 2001 Airport Road NE, Calgary, Alberta, Canada
Located Remotely? N
Position Type Non-Management
Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience.
No matter what position you are in, there are a few things that are critical to success – ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts – to get it right for our guests and our business each and every time.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Notification to Applicants: Delta Hotels Calgary Airport In-Terminal takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
What skills and qualities are important for a HOUSEKEEPER/ROOM ATTENDANT?
A housekeeper/room attendant plays a crucial role in maintaining cleanliness and orderliness in hotels, resorts, and other hospitality establishments. Here are some important skills and qualities that are valuable for a housekeeper/room attendant:
- Attention to detail: A housekeeper/room attendant needs to have a keen eye for detail to ensure every room is thoroughly cleaned, organized, and presented to the highest standards.
- Time management: Effective time management skills are essential to complete tasks within designated timeframes. This includes managing cleaning schedules, prioritizing tasks, and maintaining productivity.
- Physical stamina: The job of a housekeeper/room attendant can be physically demanding, involving repetitive movements, lifting, and standing for long periods. Good physical stamina is important to carry out the tasks efficiently and without fatigue.
- Knowledge of cleaning techniques: A housekeeper/room attendant should be knowledgeable about various cleaning techniques, including the proper use of cleaning agents, tools, and equipment. They should understand different surfaces and materials to ensure safe and effective cleaning practices.
- Professionalism and reliability: Housekeepers/room attendants need to demonstrate a high level of professionalism, maintaining confidentiality, respecting guests’ privacy, and adhering to established policies and procedures. Reliability is crucial as they must consistently show up on time and complete their tasks consistently.
- Communication skills: Effective communication is necessary for interacting with guests, coworkers, and supervisors. Clear and polite communication ensures that guest requests are understood and attended to promptly.
- Organization and multitasking: Housekeepers/room attendants often have to juggle multiple tasks simultaneously. Being organized and adept at multitasking helps them manage their workload efficiently.
- Problem-solving skills: Unexpected situations may arise during housekeeping duties, such as guest requests or maintenance issues. Strong problem-solving skills enable housekeepers/room attendants to handle these situations calmly and find appropriate solutions.
- Flexibility and adaptability: The hospitality industry can be dynamic and fast-paced. Housekeepers/room attendants should be adaptable to changing circumstances, such as adjusting schedules, accommodating guest needs, or handling additional responsibilities as required.
- Positive attitude: A positive and friendly attitude is important for providing excellent customer service. Housekeepers/room attendants should be approachable, helpful, and maintain a welcoming demeanor when interacting with guests.
- Knowledge of safety and hygiene: Housekeepers/room attendants should be well-versed in safety protocols and hygiene standards. They need to follow proper procedures for handling cleaning chemicals, ensure the correct use of personal protective equipment (PPE), and maintain a clean and safe working environment.
These skills and qualities contribute to the success of a housekeeper/room attendant in providing exceptional service and maintaining high standards of cleanliness and guest satisfaction.
What education and certification are required to become a HOUSEKEEPER/ROOM ATTENDANT?
Formal education is typically not a strict requirement for becoming a housekeeper/room attendant, as many employers provide on-the-job training. However, possessing a high school diploma or equivalent is generally preferred by employers. Some employers may also require candidates to have basic literacy and numeracy skills.
While not mandatory, obtaining relevant certifications can enhance your employability and demonstrate your commitment to the profession. Here are a few certifications that may be beneficial for a housekeeper/room attendant:
- Hospitality and Housekeeping Certifications: Various organizations offer certifications specific to the hospitality industry and housekeeping. For example, the American Hotel and Lodging Educational Institute (AHLEI) provides certifications like Certified Hospitality Housekeeping Executive (CHHE), Certified Hospitality Housekeeping Supervisor (CHHS), and Certified Hospitality Housekeeping Executive – Master (CHHE-M).
- Occupational Safety and Health Administration (OSHA) Certification: As safety is a crucial aspect of the job, obtaining an OSHA certification can demonstrate your knowledge and understanding of safety protocols and procedures in the workplace.
- First Aid and CPR Certification: Having certification in first aid and cardiopulmonary resuscitation (CPR) can be advantageous, as it shows your ability to respond to emergencies and provide initial medical assistance if needed.
It’s important to note that the specific requirements for education and certifications can vary depending on the employer and the location. Therefore, it’s recommended to research and consult with local job listings or potential employers to determine the specific qualifications and certifications that are preferred or required in your area.
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
How to apply
Online: Apply On Company WebSite
What is the work environment like for HOUSEKEEPER/ROOM ATTENDANT?
The work environment for a housekeeper/room attendant can vary depending on the type of establishment they work in, such as hotels, resorts, hospitals, or residential facilities. Here are some key aspects of the work environment for a housekeeper/room attendant:
- Physical Environment: Housekeepers/room attendants spend a significant portion of their time indoors, primarily in guest rooms and other areas that require cleaning and maintenance. They may also work in laundry rooms, storage areas, and occasionally in public spaces like lobbies and corridors. The work environment can involve exposure to cleaning chemicals, dust, and physical strain from tasks that require lifting and repetitive movements.
- Teamwork: Housekeepers/room attendants often work as part of a team within a housekeeping department. They collaborate with other staff members, such as supervisors, inspectors, and maintenance personnel, to ensure efficient operations and timely completion of tasks.
- Schedule and Shifts: Housekeeping departments typically operate around the clock, so housekeepers/room attendants may be assigned to different shifts, including mornings, evenings, nights, weekends, and holidays. The work schedule may involve working irregular hours, depending on the needs of the establishment and the volume of guests.
- Guest Interaction: Housekeepers/room attendants may have limited direct contact with guests. However, they often enter guest rooms for cleaning and maintenance purposes, which requires them to be respectful of guests’ privacy and provide a positive impression through their professionalism and friendly demeanor.
- Fast-paced and Time-sensitive: The work of a housekeeper/room attendant is often fast-paced, with multiple rooms to clean within a designated timeframe. They must efficiently manage their time, prioritize tasks, and maintain productivity while ensuring thorough cleaning and attention to detail.
- Attention to Safety and Hygiene: Safety and hygiene protocols are critical in the hospitality industry, and housekeepers/room attendants must adhere to these standards. They are responsible for using appropriate personal protective equipment (PPE), handling cleaning agents safely, and maintaining a clean and hazard-free work environment.
- Physically demanding: Housekeeping tasks involve physical activities such as lifting and moving heavy objects, making beds, vacuuming, and standing for long periods. Good physical stamina and the ability to handle the physical demands of the job are important.
- Work Pressure: During peak seasons or when the hotel occupancy is high, housekeepers/room attendants may experience increased work pressure due to the higher volume of rooms to clean and guest demands. It is important to be able to work efficiently under pressure while maintaining quality standards.
Overall, the work environment for a housekeeper/room attendant can be challenging yet rewarding. It requires attention to detail, the ability to work independently and as part of a team, and a commitment to maintaining cleanliness and guest satisfaction.