Salary: CA$33K-CA$108K (Employer EST.)
Job type: Full Time , Part time
Shift/Hours: Morning, night, overnight
Are you a committed food services professional who demonstrates integrity, ethical behaviour, and strong leadership skills?
Consider this opportunity at the Toronto East Detention Centre where we are currently seeking a Food Services Manager to plan, organize, direct, and administer the food services operation that prepares and distributes meals, beverages and snacks to inmates daily.
Your expertise will be critical to ensuring the timely, efficient and effective delivery of the program in accordance with ministry operational policies and procedures, while providing optimal utilization of all resources.
If you are passionate about providing high-quality food services, ensuring operational efficiency, and maintaining a commitment to ethical practices, we encourage you to apply. Join us in our mission to deliver exceptional service within a correctional facility setting.
For more information, visit us at: Correctional facilities
About the Ontario Public Service (OPS)
The Ontario Public Service (OPS) is one of the largest employers in the province, employing more than 60,000 people. Every day we are modernizing government operations and improving public services. We have a wide range of meaningful and rewarding career opportunities in communities across Ontario. We welcome new ideas and new people, encourage learning and development, and reward achievement. No matter the position, we live the core values of trust, fairness, diversity, excellence, creativity, collaboration, efficiency and responsiveness.
OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:
The OPS is an innovative, responsive and accountable public service that works hard to be diverse, anti-racist, inclusive, merit-based, and equitable. Diversifying leadership is a top priority for the OPS. Our goal is to achieve parity with the Ontario labour force by 2025 for the most under-represented groups (Indigenous, racialized and persons with disabilities) on our leadership teams.
The OPS invites all interested individuals to apply. As an organization that promotes equity and diversity, the OPS encourages applications from Indigenous, Black, racialized individuals, and persons with disabilities.
The OPS is an accessible employer and we offer accommodation in all aspects of employment, including the recruitment process.
Visit the OPS Anti-Racism Policy, the OPS Diversity and Inclusion Blueprint, and the Multi-Year Accessibility Plan to learn more about the OPS commitment to advancing racial equity, accessibility, diversity and inclusion in the public service.
What can I expect to do in this role?
As the Food Services Manager, you will:
- Plan, supervise and coordinate food preparation, production and delivery for the institution.
- Oversee ordering requirements, maintain inventories of food supplies, and authorize payment of monthly billings.
- Plan and post weekly menus using a computerized food services software.
- Establish and implement effective and efficient food preparation and production methods.
- Inspect kitchen, dishwashing, and distribution areas to ensure cleanliness and a pest-free environment.
- Conduct inspections of equipment to ensure proper and safe operation, storage, waste management, and compliance with Public Health standards.
- Prepare and assume responsibility for the food services operating budget.
- Provide supervision, direction and training to staff and inmate helpers.
- Maintain data and records of meals served, including number and types of special diets/meals ordered and provided, and daily usage and losses.
Leadership in the OPS
The Ontario Public Service (OPS) Leadership Behaviours defines what it means to be a leader through the following expected behaviours and attributes:
- You are committed to the responsibilities of being a leader by demonstrating authenticity, accountability and courage.
- You are innovative by embracing positive disruption, maintaining a future mindset and leading with a common purpose.
- You are collaborative by driving people-centered outcomes, being inclusive and helping staff and colleagues grow, every day.
How do I qualify?
Management and Leadership Skills
- You have demonstrated the leadership behaviors, attributes and mindsets to lead the OPS into the future.
- You can manage and coordinate the overall kitchen and food services operations, and provide technical, administrative and operational direction to staff
- You can provide effective financial, material and human resources management
- You support a values-based, inclusive and engaged team environment
- You assign and coordinate work, evaluate performance, identify staff training needs and resolve or escalates employee relations matters.
Knowledge and Experience
- You have knowledge of food services management, including cooking and preparation methods and procedures, cost control, menu planning principles, restricted diet and basic nutrition, meat preparation, and equipment operation and care
- You have experience working in a large food production facility
- You can interpret and apply legislation, policies and procedures related to food services, nutrition and waste management
Analytical Thinking, Planning and Coordination Skills
- You can identify and resolve a range of food services operational issues
- You can coordinate a wide range of activities in the kitchen, analyze food inventory and food service needs, and develop processes to enhance service delivery
- You can produce detailed and complex records and reports
Communication and Interpersonal Skills
- You can communicate effectively with senior management, institutional staff, suppliers and stakeholders to exchange information, solve problems and provide effective service
- You can provide technical expertise and guidance to staff and inmate helpers
- Be sure to check out the Manager Recruitment Unit’s Application Preparation Guide for Aspiring Managers for tips on creating an impactful application!
- 1 Temporary, duration up to 12 months, 55 Civic Rd, Toronto, Toronto Region, Vulnerable Sector Check, Credit History Check, Local Police Databases Search, PIP/NICHE/RMS
- In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual’s employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
What skills and qualities are important for a Food Services Manager?
Being a Food Services Manager requires a diverse skill set and a combination of technical, managerial, and interpersonal qualities. Food Services Managers are responsible for overseeing the operations of food establishments, such as restaurants, cafeterias, hotels, or catering services. Here are some important skills and qualities for a Food Services Manager:
- Leadership: Food Services Managers need strong leadership skills to guide and motivate their team, set goals, and maintain a positive work environment.
- Time Management: The ability to prioritize tasks, manage schedules, and ensure timely delivery of food services is crucial in a fast-paced food industry.
- Communication Skills: Effective communication is essential for interacting with staff, customers, suppliers, and other stakeholders. Clear communication ensures smooth operations and customer satisfaction.
- Menu Planning and Food Knowledge: Food Services Managers should have a good understanding of culinary concepts, menu planning, and food preparation to offer appealing and high-quality dishes.
- Financial Management: Managing budgets, controlling costs, and optimizing profitability are essential aspects of the role. Food Services Managers need financial acumen to make informed decisions.
- Health and Safety Compliance: Knowledge of food safety regulations and hygiene practices is critical to maintaining a safe and clean food environment and preventing foodborne illnesses.
- Problem-Solving Skills: Food Services Managers encounter various challenges, from supply chain issues to customer complaints. The ability to address problems efficiently is vital for smooth operations.
- Customer Service Orientation: Providing excellent customer service and ensuring customer satisfaction are paramount in the food industry. A customer-centric approach can lead to repeat business and positive reviews.
- Staff Training and Development: Food Services Managers should be adept at training and developing their staff to enhance skills and maintain high service standards.
- Inventory Management: Efficiently managing food and beverage inventory helps prevent waste, control costs, and maintain proper stock levels.
- Adaptability: The food industry is dynamic, and trends may change rapidly. Food Services Managers must be adaptable to adjust menus and operations accordingly.
- Attention to Detail: Precise attention to detail is essential in food preparation, presentation, and ensuring consistency in taste and quality.
- Interpersonal Skills: Building strong relationships with staff, suppliers, and customers fosters a positive work environment and can lead to better collaboration and customer loyalty.
- Crisis Management: Being prepared to handle unexpected situations, such as equipment breakdowns or emergencies, is essential to minimize disruptions.
- Marketing and Sales Skills: Food Services Managers may need to participate in marketing activities, promotions, and special events to attract customers and boost revenue.
- Regulatory Compliance: Complying with local, state, and federal regulations regarding food handling, health, and safety is critical to avoid legal issues.
- Creativity: Innovating new dishes, presentation styles, or restaurant concepts can set a food establishment apart from competitors.
Food Services Managers play a vital role in the food industry, and their skills and qualities contribute to the success and reputation of the establishment they manage.
What education and certification are required to become a Food Services Manager?
The educational and certification requirements to become a Food Services Manager can vary depending on the type and size of the establishment, as well as the specific job responsibilities and local regulations. Here are some common educational pathways and certifications that are often sought after for this role:
- Education: A high school diploma or equivalent is typically the minimum educational requirement to become a Food Services Manager. However, many employers prefer candidates with post-secondary education in culinary arts, hospitality management, food service management, or a related field. Some Food Services Managers hold associate’s or bachelor’s degrees in these areas to gain a deeper understanding of the industry, business aspects, and culinary skills.
- Experience: Relevant work experience in the food service industry is highly valuable. Aspiring Food Services Managers often start in entry-level positions, such as line cooks, servers, or assistant managers, to gain practical knowledge of restaurant operations.
- Food Safety Certification: Food Services Managers should obtain food safety certifications to demonstrate their knowledge and commitment to maintaining a safe and hygienic food environment. The most common certification is the ServSafe Food Protection Manager Certification, which is accredited by the American National Standards Institute (ANSI).
- Managerial Skills: While formal education is essential, possessing strong managerial skills is equally important. These skills can be developed through experience, training, or professional development courses, and they include leadership, communication, team building, problem-solving, and financial management.
- Licensure and Permits: Some jurisdictions require Food Services Managers to obtain specific licenses or permits to operate a food establishment. These may include health permits, business licenses, and alcohol service licenses, depending on the nature of the establishment.
- Continuing Education: The food service industry is continuously evolving, and staying updated on the latest trends, regulations, and best practices is essential. Food Services Managers should engage in continuing education and participate in workshops, seminars, or industry conferences to enhance their skills and knowledge.
- Local Regulations: Familiarity with local health codes, sanitation guidelines, zoning laws, and labor regulations is crucial for compliance and the smooth operation of a food establishment.
- Specialty Certifications: In some cases, specialized certifications may be relevant, depending on the specific type of food service management. For example, there are certifications available for managing dietary operations in healthcare facilities or schools.
It’s important to note that the requirements can differ based on the region and the type of establishment. Aspiring Food Services Managers should research the specific qualifications and certifications expected by potential employers or consult with local authorities to ensure they meet all necessary requirements to excel in this role.
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
How to apply
Online: Apply On Company WebSite
What is the work environment like for Food Services Manager?
The work environment for a Food Services Manager can be dynamic and fast-paced, as they are responsible for overseeing the operations of food establishments, such as restaurants, cafes, hotels, catering services, or institutional food service facilities. Here’s an overview of the work environment typically associated with Food Services Managers:
- Restaurant or Food Establishment: Food Services Managers work primarily on-site at the food establishment they manage. This could be anything from a small café or a fast-food restaurant to a large fine-dining restaurant or a hotel dining facility.
- Long and Irregular Hours: The nature of the food industry often requires Food Services Managers to work long and irregular hours, including evenings, weekends, and holidays. They need to be available during peak dining times to ensure smooth operations and handle any issues that may arise.
- Fast-Paced and High-Pressure Environment: The food industry is known for its fast-paced and high-pressure environment, especially during busy times. Food Services Managers must be able to handle stress and make quick decisions to maintain quality service.
- Team Leadership: Food Services Managers are in charge of a team of employees, including chefs, cooks, servers, bartenders, and support staff. They provide guidance, training, and motivation to ensure the team works cohesively and delivers excellent service.
- Customer-Facing Role: Food Services Managers often interact with customers, taking feedback, handling complaints, and ensuring a positive dining experience.
- Health and Safety Concerns: Food safety and hygiene are of utmost importance in the food industry. Food Services Managers must ensure that all health and safety regulations are strictly followed to prevent foodborne illnesses and maintain a clean and safe environment.
- Financial Management: Food Services Managers are responsible for managing budgets, controlling costs, and optimizing profitability. They must ensure that the business operates efficiently and remains financially viable.
- Menu Planning and Ordering: Planning menus, selecting suppliers, and ordering food and beverage inventory are part of the Food Services Manager’s responsibilities. They need to strike a balance between offering diverse, appealing dishes while minimizing waste and costs.
- Event Management: For those working in catering services or hotel food facilities, Food Services Managers may be involved in planning and executing events, such as weddings, conferences, or banquets.
- Regulatory Compliance: Staying abreast of food industry regulations, health codes, and licensing requirements is crucial to ensure the establishment remains in compliance with local, state, and federal laws.
- Collaboration: Food Services Managers often collaborate with other departments within a larger establishment, such as hotel management, marketing, or human resources, to ensure seamless operations and service.
- Physical Demands: The job may involve standing for long periods, lifting heavy items, and working in hot or busy kitchen environments.
While the work environment can be challenging, many Food Services Managers find it rewarding to create memorable dining experiences for customers and be an integral part of the food service industry. Effective communication, organization, and multitasking skills are vital to excel in this role.