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Language Requirements

• English proficiency required for customer interaction, documentation, and team communication
• Spanish language skills considered a strong asset
• Tagalog language skills considered a strong asset
• Multilingual abilities valued for diverse customer base

Education and Experience

• No specific degree or diploma required
• Warehouse, construction supply, or logistics experience beneficial
• Forklift certification and experience considered an asset (training provided if needed)
• Customer service experience valued
• Administrative or order processing experience helpful
• Reliability and work ethic matter more than credentials

Initial Responsibilities (Probation Period – Building Foundation)

Core Warehouse Operations:
• Lift, move, and organize garage door panels and related hardware throughout facility
• Prepare door packages and hardware kits accurately for customer pickup or delivery
• Load and unload trucks safely and efficiently using proper techniques
• Handle heavy materials with care to prevent damage
• Use hand trucks, pallet jacks, and other material handling equipment
• Operate forklift safely once certified (training provided)
• Ensure products are staged correctly for pickup or shipment

Organization and Maintenance:
• Maintain warehouse organization, cleanliness, and operational efficiency
• Keep inventory areas accessible and properly labeled
• Assist with inventory organization and basic tracking systems
• Ensure safety standards are maintained throughout warehouse
• Organize tools, hardware, and supplies for easy access
• Clean and maintain work areas daily
• Report equipment issues or safety hazards immediately

Documentation and Accuracy:
• Document work accurately and consistently using established systems
• Record inventory movements and product locations
• Track orders prepared for pickup or delivery
• Maintain clear, organized records of daily activities
• Follow checklists and procedures precisely
• Communicate clearly about completed tasks and outstanding items

Expanded Responsibilities (As Trust and Competence Are Demonstrated)

Customer Interaction:
• Interact professionally with customers during pickups
• Verify orders and ensure customers receive correct items
• Answer basic customer questions about products and orders
• Provide excellent service that reflects well on StarPro Doors
• Handle customer concerns with courtesy and professionalism
• Build positive relationships with regular contractor customers

Administrative and Order Processing:
• Enter orders into the computer system accurately
• Generate invoices and process payments (card or e-transfer)
• Verify order details and pricing
• Update order status and track fulfillment
• Maintain accurate customer and transaction records
• Learn and use business management software effectively

Problem-Solving and Decision-Making:
• Help resolve order discrepancies or pickup issues
• Make basic judgment calls within defined boundaries
• Identify and address operational inefficiencies
• Suggest improvements to workflows and systems
• Support day-to-day operations when manager is briefly off-site
• Take ownership of assigned responsibilities without constant oversight

Authority and Growth:
• Responsibility increases as accuracy, reliability, and trust are demonstrated
• Opportunity to become indispensable team member with real autonomy
• Potential to take on supervisory or specialized operational roles
• Path to becoming trusted right-hand supporting all business functions

Work Conditions and Physical Capabilities

• Physically demanding warehouse work requiring strength and stamina
• Regular heavy lifting of garage door panels, hardware, and materials
• Ability to lift and carry 50+ lbs frequently throughout shift
• Standing, walking, and moving continuously during work hours
• Bending, reaching, stooping, and kneeling regularly
• Working in warehouse environment with varying temperatures
• Operating material handling equipment including forklifts
• Fast-paced environment requiring efficiency and focus
• Attention to detail for accurate order preparation and documentation
• Ability to work overtime during busy seasons (up to 60 hours/week)
• Combination of physical labor and administrative tasks

Personal Suitabilities

• Strong work ethic and reliability (absolutely non-negotiable)
• Dependable with consistent attendance and punctuality
• Self-motivated and able to work independently once trained
• Organized and methodical in approach to all tasks
• Detail-oriented with commitment to accuracy in physical and administrative work
• Honest, trustworthy, and accountable for responsibilities
• Quick learner who adapts to new systems and processes
• Comfortable in small-team environment with real accountability
• Proactive problem-solver who identifies and addresses issues
• Professional communicator with customers and team members
• Flexible and adaptable to changing priorities and demands
• Patient and willing to learn operations thoroughly before advancing
• Takes pride in quality work and continuous improvement
• Resourceful and able to figure things out with minimal hand-holding
• Calm under pressure during busy periods
• Respectful of equipment, inventory, and company resources
• Willing to work within evolving systems and help improve them
• Team player who supports overall business success
• Long-term thinker seeking stability and growth, not just a job

Essential Skills and Qualities

• Physical capability for demanding warehouse labor
• Basic computer skills for order entry and system use
• Good mathematical skills for counting, measuring, and calculations
• Excellent organizational abilities
• Strong communication skills (verbal and written)
• Customer service aptitude and professional demeanor
• Time management and prioritization skills
• Mechanical aptitude for understanding products and equipment
• Safety consciousness and hazard awareness
• Ability to follow instructions precisely while also using initiative

Schedule and Compensation

Base Schedule:
• 40 hours per week standard
• Fixed, predictable schedule for work-life balance
• Additional hours during peak demand periods

Peak Season:
• Up to 60 hours per week when demand requires
• Overtime paid at 1.5× regular hourly rate
• Advance notice provided when extended hours needed

Pay Structure:
• Starting wage: $18.00 per hour
• Performance-based increases up to $22.00 per hour
• Pay increases tied to reliability, accuracy, and expanded responsibilities
• Overtime earnings significantly boost income during busy periods
• Potential for raises as you prove value and take on more duties

Comprehensive Benefits Package

• Dental care coverage
• Vision care benefits
• On-site parking provided at no cost
• Paid training on all systems and equipment
• Forklift certification training provided
• Opportunity for continuous skill development

What Success Looks Like in This Role

First 30 Days:
• Master core warehouse tasks and product handling
• Demonstrate consistent reliability and work ethic
• Learn inventory organization and documentation systems
• Prove you can work independently and follow procedures
• Show attention to detail and commitment to quality

60-90 Days:
• Handle warehouse operations efficiently with minimal supervision
• Begin customer interaction and basic administrative tasks
• Demonstrate trustworthiness with expanded responsibilities
• Contribute ideas for operational improvements
• Show readiness for order processing and payment handling

6+ Months:
• Function as trusted operations team member
• Handle customer interactions, orders, and payments independently
• Make sound judgment calls within established guidelines
• Support manager by keeping operations running smoothly
• Become indispensable part of StarPro Doors team

Long-Term Growth Potential:
• Increasing responsibility and authority as trust is earned
• Potential supervisory or lead roles as business grows
• Specialized expertise in products, operations, or customer relationships
• Genuine partnership in business operations
• Career stability with growing Edmonton company

Ideal Candidate Profile
We’re looking for someone who:

• Shows up on time, every time, ready to work hard
• Takes ownership of responsibilities without needing constant supervision
• Values reliability and consistency more than flashy credentials
• Wants to grow beyond just a warehouse job
• Is comfortable being accountable in a small-team setting
• Enjoys physical work but also wants to use their brain
• Appreciates straightforward communication and clear expectations
• Seeks long-term stability with a growing operation
• Thrives when given real responsibility and trust
• Understands that earning increased authority takes time and proven performance

Who Can Apply
This position is open to:

• Canadian citizens
• Permanent residents of Canada
• Temporary residents of Canada with valid work authorization
• Candidates with valid Canadian work permits
• International candidates seeking opportunities in Canada
• Individuals with warehouse, construction supply, or logistics experience
• Reliable workers looking for steady employment with growth potential
• Self-motivated individuals ready to prove their value

Why Choose StarPro Doors

• Real opportunity to grow responsibility and earnings
• Small team where you matter and your work is visible
• No corporate bureaucracy or rigid job descriptions
• Performance and reliability rewarded with trust and advancement
• Stable work with consistent hours and overtime opportunities
• Practical, straightforward workplace culture
• Chance to learn full business operations beyond just warehouse
• Work in Edmonton’s thriving construction supply industry
• Build long-term career with growing company