The University of Calgary Is Hiring Security Operations Centre Coordinator (Full Time), Campus Security – Calgary,CA – Canada Careers Hub
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The University of Calgary Is Hiring Security Operations Centre Coordinator (Full Time), Campus Security – Calgary,CA

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The University of Calgary Is Hiring Security Operations Centre Coordinator (Full Time), Campus Security – Calgary,CA

Job details

Location: Calgary,CA
Salary: CA$33K-CA$108K (Employer EST.)
Job type: Full Time , Part time
Shift/Hours: Morning, night, overnight

Position Overview

The Campus Security is currently seeking a Full-time Regular Security Operations Centre Coordinator.

Campus Security operates 24 hours per day on a year-round basis. The Employee in the Operations Centre Coordinator position is required to work in the Security Operations Centre 40 hours per week on a set static basis. Regular scheduled hours are on a full-time basis during Monday through Friday, with the hours being determined based on operational need and coordinated with the Security Operations Centre Supervisor, to which this position reports.

This is a non-uniformed position; however, business casual dress is required. The Employee may be required to work extended hours if coverage during a critical incident is required, at the discretion of the on-duty Patrol Supervisor and / or other manager positions in the Department. Overtime shifts may be available.

The Employee is part of a team, however, is required to work on their own for most of their shift. The Employee will deal with complex issues where professional judgement and discretionary decision making will have a high impact at both individual and institutional levels. The Employee is required to understand and work within the operational guidelines of the Campus Security Department and the University of Calgary.

The Employee will experience a very dynamic work environment with high stress factors. Work volume is unpredictable. Tasks range from routine to highly critical. The Employee will be in constant contact with the University community and members of the public. The Employee will advise and provide support to students, staff and visitors on security and safety matters.

Position Description

Summary of Key Responsibilities (job functions include but are not limited to):

Communication & University Understanding:

  • Respond to all incoming phone calls (emergency, general service, assistance on campus).
  • Dispatch immediate emergency response to all critical life safety situations on campus.
  • Contact, direct and assist emergency personnel as required.
  • Initiate appropriate response of University personnel as required. (Flood, structural damage, building systems).
  • Provide emergency contact for staff and students involved in international travel.
  • Provide general assistance and direction to staff, faculty, students, and visitors.
  • Initiate reports involving criminal and other offences, investigate as required.

Knowledge & Technical Skills:

  • Provide skilled operation of the 24-hour Security Operations Centre and all specialized computer systems. (Simplex fire panel, Genetec Access systems, Phoenix Alarm system, Resolver Incident Management system, Alertus, TASSTA Radio console
  • Identify and dispatch all activated alarms. (fire, fire trouble, mixed gas detection, hold-up, panic, access, intrusion, tamper, door)
  • Monitor all CCTV cameras and ACS systems
  • Coordinate with the IT Technical Lead, and Access Administrator positions to address system deficiencies or issues.
  • Provide CCTV operational review and support to the Campus Security Lead Investigator

Personal Effectiveness & Teamwork:

  • Maintain close working relationships with external agencies (Police, Fire, EMS).
  • Perform special investigations and other duties as required.
  • Provide internal training to Campus Security staff who will be learning the Security Operations Centre.
  • Take responsibility for own personal growth and development, health and fitness

Qualifications / Requirements:

  • Candidate must be licenced under the Security Services and Investigator Act.
  • Minimum of 3 years work experience related to security service or law enforcement and full time dedicated dispatch operations experience is required .
  • Current level C CPR (including AED) and Standard First Aid Certificates preferred.
  • Experience with Resolver report writing software is beneficial.
  • Candidates should understand current security standards and practices.
  • Candidates are highly organized with demonstrated problem solving, leadership, and communication skills.
  • Candidates are motivated to ensure the highest standard in customer service is met.
  • Candidates who proceed past the initial interview stage will be required to provide a criminal records search including a vulnerable sector search. Candidates who proceed past the initial interview will also be required to complete a basic medical assessment which will be arranged through the University.

Application Deadline: August 04, 2023

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

Additional Information

This position is part of the AUPE bargaining unit, and falls under the Specialist/Advisor Job Family, Phase 2.

To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website.

The University strongly recommends all faculty and staff are fully vaccinated against COVID-19.

About the University of Calgary

The University of Calgary is Canada’s leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation’s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada’s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit ucalgary.ca.

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The University of Calgary has launched an institution-wide Indigenous Strategy in line with the foundational goals of Eyes High, committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Equity, Diversity and Inclusion ([email protected]) and requests for accommodations can be sent to Human Resources ([email protected]).

Do you have most but not all the qualifications? Research show that women, racialized and visible minorities , and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role.

We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.

What skills and qualities are important for a Security Operations?

A career in Security Operations requires a diverse set of skills and qualities to effectively protect an organization’s information, assets, and systems from security threats. Here are some essential skills and qualities:

  1. Cybersecurity Knowledge: A strong foundation in cybersecurity is crucial. This includes understanding various types of cyber threats, attack vectors, and security principles.
  2. Incident Response Skills: Being able to detect, respond to, and recover from security incidents is essential. This involves knowing how to contain, mitigate, and investigate security breaches.
  3. Technical Proficiency: A solid grasp of computer networks, operating systems, and security tools is necessary. Security Operations personnel often work with firewalls, intrusion detection systems, and other security technologies.
  4. Threat Intelligence: Keeping up-to-date with the latest security trends, vulnerabilities, and threat actors is crucial in proactively defending against attacks.
  5. Analytical Thinking: Security Operations require the ability to analyze complex security data, identify patterns, and make informed decisions.
  6. Problem-Solving Skills: Security incidents can be challenging and require creative problem-solving to resolve effectively.
  7. Communication Skills: Effective communication is essential for collaborating with other teams, reporting incidents, and conveying security best practices.
  8. Attention to Detail: Security professionals need to pay attention to small details and anomalies that might indicate potential security issues.
  9. Adaptability: The cybersecurity landscape is constantly evolving. Security Operations personnel must stay adaptable to keep up with new threats and technologies.
  10. Ethical Mindset: Security Operations handle sensitive information, and an ethical approach is necessary to ensure the trust and integrity of the organization’s security measures.
  11. Team Player: Security Operations often collaborate with other teams like IT, management, and legal. Being a team player is crucial to achieving common security goals.
  12. Continuous Learning: A willingness to continuously learn and improve is essential, as the field of cybersecurity is always changing.
  13. Calm Under Pressure: Security incidents can be high-stress situations, so the ability to remain calm and focused is important to make effective decisions.
  14. Compliance Knowledge: Understanding relevant security regulations and compliance requirements is necessary to ensure the organization meets its legal obligations.
  15. Risk Assessment: The ability to assess and prioritize security risks helps in allocating resources efficiently.
  16. Coding/Scripting: Basic coding and scripting skills can be beneficial for tasks like automating security processes.
  17. Leadership Skills: In more senior roles, leadership skills are valuable for managing security teams and driving security initiatives.

It’s important to note that while some people may have a natural aptitude for certain aspects of security, many skills can be developed and improved over time with training, experience, and dedication.

What education and certification are required to become a Security Operations?

The educational requirements and certifications to become a Security Operations professional can vary depending on the specific role, the organization’s needs, and the level of experience you possess. However, there are some common educational paths and certifications that can help you build a solid foundation in this field:

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Education:

  1. Bachelor’s Degree: Many employers prefer candidates with a bachelor’s degree in a related field, such as Computer Science, Cybersecurity, Information Technology, or a similar discipline. A degree provides a comprehensive understanding of the fundamental concepts in computing and security.
  2. Master’s Degree (Optional): While not always required, a master’s degree in Cybersecurity or a related field can enhance your knowledge and make you a more competitive candidate for advanced roles in Security Operations and management positions.

Certifications:

Certifications can demonstrate your expertise in specific areas of cybersecurity and are highly valued in the industry. Some relevant certifications for a career in Security Operations include:

  1. CompTIA Security+: A foundational certification that covers essential security concepts and best practices.
  2. Certified Information Systems Security Professional (CISSP): A globally recognized certification for security professionals, demonstrating advanced knowledge and expertise in security practices and principles.
  3. Certified Ethical Hacker (CEH): Focuses on ethical hacking techniques, penetration testing, and identifying vulnerabilities in systems.
  4. Certified Information Security Manager (CISM): A certification for professionals involved in security management and governance.
  5. Certified Information Systems Auditor (CISA): Concentrates on information system auditing, control, and security.
  6. GIAC Security Certifications: Offered by the Global Information Assurance Certification, these certifications cover various specialized areas of cybersecurity, such as incident response, intrusion detection, and network defense.
  7. Cisco CCNA CyberOps: Focuses on cybersecurity operations and foundational knowledge of security technologies.
  8. EC-Council Certified Security Analyst (ECSA): Focuses on penetration testing methodologies and tools.

Remember that these certifications often require passing an exam, and some may have prerequisites, such as work experience or training hours. Additionally, certifications should be considered as complements to your education and practical experience, as hands-on experience is highly valuable in the field of cybersecurity.

Lastly, keep in mind that the field of cybersecurity is constantly evolving, and staying up-to-date with the latest developments, attending workshops, conferences, and participating in cybersecurity competitions can further enhance your skills and knowledge in Security Operations.

Who can apply to this job?

The employer accepts applications from:

  • Canadian citizens and permanent or temporary residents of Canada.
  • Other candidates with or without a valid Canadian work permit.

How to apply
Online: Apply On Company WebSite

What is the work environment like for Security Operations?

The work environment for Security Operations can vary based on factors such as the type of organization, its size, industry, and the specific role within the security team. However, there are some common aspects that you can expect in a Security Operations work environment:

1. 24/7 Monitoring: Security Operations Centers (SOCs) often operate around the clock to monitor the organization’s security posture and respond to incidents promptly. This may involve working in shifts, including nights, weekends, and holidays.

2. Fast-Paced and Dynamic: The cybersecurity landscape is ever-changing, with new threats emerging regularly. Security Operations professionals must stay vigilant and adapt quickly to address new challenges.

3. Stressful Situations: Dealing with security incidents, especially major breaches or cyber-attacks, can be highly stressful. Security Operations personnel need to remain calm under pressure while coordinating incident response efforts.

4. Collaborative: Security Operations teams often collaborate with other IT teams, such as network administrators, system administrators, and developers. Effective communication and teamwork are essential for success.

5. Technical and Analytical: Security Operations personnel work with various security tools, analyze logs and data, and perform threat hunting. Strong technical and analytical skills are necessary to identify and respond to security incidents.

6. Continuous Learning: Cybersecurity is a rapidly evolving field, and security professionals need to continuously update their knowledge to stay ahead of emerging threats and new technologies.

7. Security Policies and Procedures: Adherence to security policies and procedures is critical to maintaining a secure environment. Security Operations professionals play a vital role in enforcing these policies.

8. Confidentiality: Security Operations handle sensitive information, so maintaining confidentiality is essential to protect the organization and its customers.

9. Remote Work: Depending on the organization’s setup and security tools, some Security Operations tasks can be performed remotely, allowing for flexibility in work arrangements.

10. Red Team vs. Blue Team: In some organizations, there may be distinct “Red Teams” (ethical hackers who simulate attacks) and “Blue Teams” (Security Operations defenders). The two teams may work collaboratively or independently to improve security.

11. Training and Certifications: Organizations often encourage and support professional development, including training and certifications, to keep their Security Operations teams skilled and knowledgeable.

12. Compliance and Regulations: Depending on the industry, Security Operations may need to adhere to specific regulations and compliance standards, which can influence the work environment.

Overall, the work environment in Security Operations can be exciting, challenging, and rewarding for individuals passionate about protecting organizations from cyber threats. It requires a dedicated and proactive approach to ensure the security and integrity of critical assets and information.

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