Location: Ottawa, ON
Salary: $23 an hour
Job type: Full Time , pertime
Shift/Hours: Morning, night, overnight
We’re looking for friendly and outgoing full-time Crew Members!
Are you an enthusiastic team player with a positive attitude and a passion for delivering excellent service? If yes, we might be the perfect fit!
As a Crew Member at Wendy’s, you will exceed the expectations of your guests by providing excellent customer service, making and serving great-tasting products in a friendly and courteous environment every day!
A sneak peek of your job responsibilities includes:
- Accurately processing transactions including cash, debit, credit and gift cards
- Contributing to the cleanliness, safety, and overall success of your team and restaurant
- Providing excellent guest experience through the delivery of exceptional products and service
- Delivering consistent and outstanding service through a friendly attitude, attentive behaviour and strong product knowledge
As a multi-unit Wendy’s franchisee, Quicker Foods Inc. offers some unique benefits and perks, such as:
- Competitive wages
- On the job training
- Incentive and recognition programs
- Community involvement opportunities
- Discounted food and drink while working
- Health and dental benefits for qualifying employees
- Advancement opportunities at the restaurant, operations, and head office level
- Opportunities to receive training and development in food safety and health and safety
- Planning on moving, but don’t want to lose your seniority or look for a new job? With many locations across Ontario we
- may be able to find a perfect fit for you, whether you are relocating for personal, educational, or work reasons.
- A desire to learn
- Access to reliable transportation
- Basic English skills are required to read and comprehend instructions and policy documents and communicate with guests and other Crew Members
- No previous experience is required, although it is an asset
- To be a successful candidate, you must be eligible to work in Canada
In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available throughout the recruitment and selection process. If contacted for an employment opportunity, please inform us of any accommodations required.
Quicker Foods Inc. (QSR Group), operating as Wendy’s, is committed to a fair and inclusive work environment and seeks talent with diverse life experiences and perspectives. We are an equal opportunity employer that hires talent regardless of age, race, creed, colour, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or any other legally protected grounds and will not discriminate on these bases.
When he was eight years old, Dave Thomas dreamed he’d run the best restaurant in the world. He didn’t just achieve his dream, he shared it with everyone. Dave loved two things above all else, food and people. That’s why he started Wendy’s. He believed in a place where you get great food, made fresh, served by nice people. At all our restaurants we do our best to carry on that simple idea, every day. It’s his legacy.
Our name is Wendy’s, but we will always be Dave’s place. Learn about the legacy and see how you can keep it alive as part of our crew!
What skills and qualities are important for an Crew Member
For a crew member job, there are several important skills and qualities that are typically valued by employers. Here are some of them:
- Customer service: Excellent customer service skills are crucial for a crew member. This includes being friendly, attentive, and responsive to customers’ needs, providing prompt assistance, and ensuring customer satisfaction.
- Communication: Effective verbal communication is essential to interact with customers and team members. Clear and concise communication helps in taking orders accurately, conveying information, and addressing any concerns or issues.
- Teamwork: Being a team player is vital as crew members often work closely with their colleagues to ensure smooth operations. Cooperating, supporting, and collaborating with team members to achieve common goals is crucial for a positive work environment.
- Adaptability: Crew members must be flexible and adaptable to handle various tasks and work in a fast-paced environment. They should be able to quickly adjust to changing priorities, handle unexpected situations, and multitask effectively.
- Attention to detail: Paying attention to detail is important for accurately taking orders, preparing food, handling cash transactions, and maintaining cleanliness and hygiene standards. Being meticulous reduces errors and contributes to the overall quality of service.
- Time management: Crew members need to work efficiently within designated timeframes. Prioritizing tasks, managing queues, and ensuring timely service delivery are essential to meet customer expectations and maintain operational efficiency.
- Problem-solving: Crew members should have strong problem-solving skills to handle customer complaints, resolve issues, and make sound decisions under pressure. Being resourceful and finding effective solutions helps in maintaining customer satisfaction.
- Hygiene and safety awareness: Maintaining cleanliness, hygiene, and safety standards is critical in food service roles. Following proper sanitation protocols, handling food safely, and adhering to health and safety guidelines are essential responsibilities for crew members.
- Stamina and resilience: The job of a crew member can be physically demanding and challenging, requiring long hours of standing, carrying heavy items, and handling peak periods. Having the stamina to withstand such demands and being resilient in high-pressure situations is important.
- Positive attitude: A positive and friendly attitude goes a long way in creating a welcoming and enjoyable experience for customers. Smiling, being approachable, and demonstrating a positive work ethic contribute to a pleasant atmosphere.
It’s important to note that specific requirements may vary depending on the industry and company. Tailoring your skills and qualities to match the needs of the organization you’re applying to can further enhance your chances of securing a crew member position.
What education and certification are required to become a Crew Member
In most cases, a crew member position does not have strict educational requirements. Typically, a high school diploma or equivalent is sufficient for entry-level crew member roles. However, specific educational requirements may vary depending on the employer and the industry. Some employers may prefer candidates with a basic level of education to ensure they possess foundational skills such as reading, writing, and basic math.
While formal education may not be a strict requirement, certain certifications or training programs can enhance your chances of being hired as a crew member. These certifications may vary depending on the industry and the nature of the job. Here are a few examples:
- Food Handling and Safety Certifications: In food service roles, having a valid food handling or food safety certification is often preferred or required. These certifications demonstrate your knowledge of safe food handling practices, hygiene, and sanitation procedures.
- First Aid and CPR Certifications: Depending on the establishment or industry, having a current first aid and CPR certification may be advantageous. It shows that you are trained to respond effectively to medical emergencies and can provide immediate assistance if needed.
- Industry-Specific Certifications: In certain industries such as aviation or maritime, crew members may be required to obtain industry-specific certifications or licenses. These certifications ensure that you have the necessary knowledge and skills to perform specific duties in accordance with safety regulations.
It’s important to research the specific requirements of the company or industry you are interested in working for, as they may have additional preferred or mandatory certifications. Additionally, gaining relevant experience through internships, volunteering, or part-time positions can also be valuable when applying for crew member roles.
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
How to apply
Online: Apply On Company Site
What is the work environment like for Crew Member
The work environment for a crew member can vary depending on the industry and specific job role. Here are a few common work environment characteristics for crew members:
- Fast-paced and dynamic: Crew members often work in fast-paced environments, especially in industries such as retail, hospitality, or food service. They may need to handle multiple tasks simultaneously, such as taking orders, preparing food, serving customers, and maintaining cleanliness.
- Customer-facing: Crew members typically interact directly with customers or clients. This can involve taking orders, answering questions, providing recommendations, and addressing any concerns or complaints. Maintaining a friendly and positive attitude while delivering quality customer service is essential.
- Team-oriented: Crew members usually work as part of a team. They collaborate with colleagues to ensure smooth operations, coordinate tasks, and support one another. Effective communication and teamwork skills are important for a harmonious and efficient work environment.
- Physical demands: Depending on the industry, crew members may be required to perform physical tasks such as lifting, carrying, and standing for extended periods. In food service roles, they may need to handle heavy trays, stock inventory, or perform cleaning duties.
- Flexible schedules: Crew members often work on shifts, including evenings, weekends, and holidays. Flexibility in scheduling is common, as businesses may have varying hours of operation and may require coverage during peak periods.
- Customer service challenges: Dealing with demanding or difficult customers can be a part of the job. Crew members need to remain calm, handle complaints or conflicts professionally, and find solutions to ensure customer satisfaction.
- Cleanliness and hygiene: In roles related to food service or hospitality, maintaining cleanliness and adhering to hygiene standards is crucial. Crew members are responsible for keeping work areas, equipment, and dining areas clean and sanitized to ensure a safe and healthy environment.
- Noise and stress: Depending on the industry, the work environment for crew members can sometimes be noisy and stressful, especially during busy periods. Being able to handle pressure, manage time effectively, and stay focused is important.
It’s worth noting that the work environment can vary significantly based on the specific industry, company, and location. It’s important to consider these factors when applying for a crew member position and to be prepared for the demands and expectations of the particular role you are interested in.