Earn $70,000 as a Tour Operator in Canada (Sponsorship Available) – Spruce Grove, AB

Lead Unforgettable Western Canada Tours and Oversee Operations for a Growing Adventure Travel Company
Job Category: Work For Foreigners
Job Position: Tour Operator
Employer: Timberwolf Tours
Location: Spruce Grove, AB
Wage: $70,000 annually
Job Type: Permanent Employment, Full time, Flexible hours
LMIA Sponsorship: Available for qualified international candidates

Job Overview
Timberwolf Tours is looking for a dynamic, hands-on Tour Operator to lead and manage daily tour operations for small-group adventure and sightseeing tours in Western Canada. This is a blended role combining operations management, staff supervision, and direct involvement with tour logistics and guest experience. You will oversee budgets, staff, vehicles, and day-to-day tour execution, ensuring that every guest receives safe, well-organized, and memorable service. This is an excellent opportunity for an experienced tourism or hospitality professional who enjoys both the office side of planning and the field side of operations, and who wants to grow with a respected Canadian tour company.

Languages

• English (required – spoken and written)
• German (asset – many guests are German-speaking and this will be highly valued)

Education

• College/CEGEP diploma, or equivalent experience in:
  • Small business administration/management, or
  • Hospitality administration/management, or
  • Tourism and travel services management, or a closely related field

Experience

• Experience in tourism, hospitality, or travel operations is an asset
• Experience in staff supervision, tour leading, or operations coordination strongly preferred
• Experience working with international guests and small-group tours is a strong asset

Work Setting

• Tourism/travel services company specializing in adventure and sightseeing tours
• Office based in Spruce Grove, AB, with frequent time in the field and at tour departure/arrival locations
• Combination of office administration and on-the-ground operations support

Budgetary Responsibility

• Responsible for planning and controlling budgets and inventories in the range of $500,001 – $1,500,000

Key Responsibilities (Tasks)

Operations Management

• Direct and control daily tour operations, ensuring smooth execution of scheduled departures and returns
• Plan and organize daily operations including staffing, vehicles, equipment, and accommodations
• Evaluate daily operations and identify opportunities to improve efficiency, quality, and guest satisfaction
• Establish or implement policies and procedures for operations staff, guides, and office support
• Oversee and coordinate all office administrative procedures related to tour operations

Staff Leadership and Supervision

• Hire, train, and supervise staff including tour guides, drivers, and office support (5–10 people)
• Delegate work to office support staff and field staff, ensuring roles and responsibilities are clear
• Establish work priorities and ensure procedures are followed and deadlines are met
• Provide ongoing coaching, feedback, and performance management to maintain high service standards
• Resolve conflict situations involving staff, guests, or suppliers in a calm and professional manner

Financial and Inventory Management

• Plan and control operating budgets and inventory of equipment, supplies, and vehicles related to tours
• Assist in the preparation of annual and seasonal budgets
• Maintain budgetary controls, track expenditures, and report variances to management
• Assemble data and prepare periodic and special reports, manuals, and correspondence related to operations and financial performance

Customer Service and Quality Assurance

• Address customers’ complaints or concerns promptly, professionally, and in line with company policies
• Maintain a strong client focus, ensuring all guests receive courteous, informative, and friendly service
• Monitor guest feedback and implement improvements to routes, activities, and service delivery
• Support the design or adjustment of tour itineraries to enhance customer experience and operational feasibility

Logistics and Coordination

• Coordinate and plan for operational services such as accommodation bookings, group logistics, equipment preparation, forms, and maintenance
• Ensure that vehicles and equipment are properly allocated, maintained, and ready for departures
• Liaise with suppliers, accommodations, and activity partners to confirm bookings and resolve issues
• Ensure compliance with safety standards, insurance requirements, and regulatory obligations

Driving and Licensing Requirements

• Possess a valid driver’s licence
• Class 4/4F/F/4A-B-C (or local equivalent) licence required to operate small tour buses, vans, or similar vehicles with fewer than 24 passengers
• Driving record check (abstract) required to demonstrate safe driving history
• Public transportation is not available to all locations; own transportation to base and flexibility to travel for tours and operations is necessary

Work Conditions and Physical Capabilities

• Combination of sitting (office work, driving) and standing/walking (field operations, guest interactions)
• Attention to detail required for schedules, budgets, safety checks, and guest information
• Occasional lifting or moving of luggage, equipment, and supplies
• Flexible hours, including early mornings, evenings, weekends, and extended days during peak season
• Ability to balance office responsibilities with field presence, sometimes under time pressure

Computer and Technology Knowledge

• Electronic mail systems and general office software
• Accounting software (for basic budget tracking and reporting)
• MS Office suite, including:
  • MS Excel (spreadsheets, reports, budgets)
  • MS Word (manuals, correspondence, procedures)
  • MS PowerPoint (presentations, training materials)
  • MS Outlook (email, calendars, scheduling)

Personal Suitability

• Strong client focus and commitment to exceptional guest experiences
• Excellent oral communication skills for interacting with staff, guests, and suppliers (additional German language ability is a plus)
• Highly organized, able to prioritize and manage multiple tasks in a dynamic environment
• Team player who leads by example and builds positive relationships with colleagues and partners
• Strong leadership and people management skills
• Sound judgement and decision-making ability in both routine and unexpected situations
• Initiative to identify improvements and implement solutions without constant supervision
• Reliability and integrity when handling budgets, schedules, guest information, and staff issues
• Comfortable working independently when required and taking ownership of operations

Health Benefits

• Health care plan (details provided by employer)

Who Can Apply to This Job?

• Canadian citizens
• Permanent residents of Canada
• Temporary residents with valid work authorization
• Candidates already in Canada with or without a current work permit
• International candidates requiring LMIA sponsorship who meet education, language, experience, and licensing requirements and are eligible under Canadian immigration programs

How to Apply
Online: Apply on Company’s Website