Location: Ottawa, ON
Salary: $20–$22 an hour
Job type: Full Time , Part time
Shift/Hours: Morning, night, overnight
A medical receptionist is a vital member of the healthcare team who provides administrative support and acts as the first point of contact for patients and visitors in a medical facility, such as a hospital, clinic, or doctor’s office. They play a crucial role in ensuring the smooth functioning of the facility by handling various administrative tasks and facilitating effective communication between patients, healthcare professionals, and other staff members.
- Greet people and direct them to contacts or service areas
- Provide basic information to clients and the public
- Obtain and process information required to provide services
- Operate switchboard or telephone system
- Record and relay information
- Schedule and confirm appointments
- Send invoices
- Receive and issue payments
- Perform clerical duties, such as filing and sorting and distributing mail
- Answer telephone and relay telephone calls and messages
Computer and technology knowledge
- Electronic medical records
- Switchboard 1-25 lines
- Electronic scheduler
- Electronic mail
Security and safety
- Criminal record check
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Dental plan
- Health care plan
- Work Term: Temporary
- Work Language: English
- Hours: 37.5 hours per week
What skills and qualities are important for a Medical Receptionist?
Several skills and qualities are important for a medical receptionist to perform their role effectively. Here are some key skills and qualities:
- Excellent communication skills: Medical receptionists interact with patients, healthcare professionals, and other staff members on a daily basis. Strong verbal and written communication skills are essential for effectively conveying information, actively listening to patients’ concerns, and maintaining clear and professional communication in person, over the phone, or through email.
- Empathy and compassion: Medical receptionists often deal with patients who may be experiencing pain, stress, or anxiety. Having empathy and showing compassion towards patients can help create a supportive and comforting atmosphere, demonstrating that their concerns are heard and understood.
- Professionalism: As the first point of contact for patients, a medical receptionist represents the medical facility. Maintaining a professional demeanor, displaying appropriate behavior, dressing appropriately, and adhering to ethical standards are crucial to building trust and confidence among patients and colleagues.
- Organizational skills: Medical receptionists handle multiple tasks simultaneously, such as scheduling appointments, managing patient records, and coordinating with various departments. Strong organizational skills are vital to prioritize tasks, manage time effectively, and maintain accuracy in administrative duties.
- Attention to detail: Dealing with sensitive patient information and medical records requires meticulous attention to detail. Medical receptionists must accurately enter and update information, verify insurance details, and ensure that all necessary documentation is complete and error-free.
- Computer and technological proficiency: Medical receptionists often work with electronic medical record (EMR) systems, scheduling software, and other digital tools. Proficiency in using computers, software applications, and electronic devices is essential to efficiently manage patient records, schedule appointments, and perform administrative tasks.
- Problem-solving abilities: Medical receptionists encounter various challenges and unexpected situations throughout their workday. The ability to think critically, remain calm under pressure, and quickly find solutions to problems is valuable in providing efficient and effective support to patients and staff.
- Multitasking skills: Medical receptionists often face a high volume of tasks and responsibilities simultaneously. Being able to handle multiple tasks, prioritize effectively, and manage time efficiently is crucial for success in this role.
- Confidentiality and integrity: Medical receptionists handle sensitive patient information and must adhere to strict confidentiality regulations. They must maintain the highest level of integrity, respecting patient privacy, and ensuring the security of personal and medical data.
- Customer service orientation: Providing exceptional customer service is a fundamental aspect of a medical receptionist’s role. They should have a friendly and approachable demeanor, be patient and understanding, and strive to meet the needs of patients and visitors while maintaining a positive and welcoming environment.
These skills and qualities, when combined with relevant experience and a commitment to continuous learning, enable a medical receptionist to contribute effectively to the smooth operation of a healthcare facility.
What education and certification are required to become a Medical Receptionist?
The educational requirements for becoming a medical receptionist can vary depending on the employer and the specific healthcare setting. While a college degree is not always mandatory for this role, certain qualifications and certifications can enhance job prospects and demonstrate proficiency in relevant skills. Here are some educational and certification options:
- High school diploma or equivalent: Most medical receptionist positions require a high school diploma or a General Education Development (GED) certificate. A solid educational foundation in subjects like English, math, and computer skills is beneficial.
- Medical Office Assistant or Medical Receptionist Certificate: Many vocational schools, community colleges, and online education platforms offer certificate programs specifically designed to prepare individuals for medical receptionist roles. These programs typically cover topics such as medical terminology, medical office procedures, customer service skills, and medical billing and coding.
- Associate’s Degree: While not always required, an associate’s degree in healthcare administration, medical office management, or a related field can provide a more comprehensive understanding of medical office operations and boost job prospects. These programs typically take two years to complete and cover topics such as medical ethics, healthcare laws, office management, and medical billing. Certified Medical Administrative Assistant (CMAA): The National Healthcareer Association (NHA) offers the CMAA certification, which is a recognized credential for medical administrative professionals. This certification demonstrates proficiency in areas such as office management, medical terminology, medical law, and patient communication. To obtain this certification, individuals must pass an exam after meeting the eligibility criteria, which may include a combination of education and work experience.
It’s important to note that the specific requirements for education and certification can vary based on regional regulations, the healthcare facility’s preferences, and the complexity of the role. Some employers may offer on-the-job training or prefer candidates with relevant work experience in a healthcare or customer service setting.
Additionally, having strong computer skills, including proficiency in using electronic medical record (EMR) systems, scheduling software, and other relevant applications, is highly beneficial for a medical receptionist.
Aspiring medical receptionists should research the specific requirements of their desired job and consider pursuing relevant educational programs or certifications to enhance their knowledge and skills in the field.
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
How to apply
Online: Apply On Company WebSite
The work environment for a medical receptionist can vary depending on the healthcare facility in which they are employed. Here are some common aspects of the work environment for medical receptionists:
- Healthcare Facility: Medical receptionists can work in various healthcare settings, including hospitals, clinics, private medical practices, outpatient centers, and specialty offices. Each setting may have its own unique atmosphere and workflow.
- Front Desk or Reception Area: Medical receptionists typically work at the front desk or reception area of the healthcare facility. This is the central point where they greet patients, answer phone calls, schedule appointments, and perform administrative tasks.
- Interactions with Patients: A significant portion of a medical receptionist’s work involves interacting with patients. They greet patients as they arrive, check them in for appointments, gather necessary paperwork and information, and address any inquiries or concerns. They may also handle patient payments, provide directions within the facility, and offer general assistance.
- Collaborative Environment: Medical receptionists work closely with other healthcare professionals and staff members, such as doctors, nurses, medical assistants, and administrative personnel. They collaborate with these individuals to ensure efficient patient flow, communicate important information, and facilitate smooth operations within the facility.
- Fast-Paced and Dynamic: The work environment for medical receptionists can be fast-paced and dynamic, especially in busy healthcare facilities. They often deal with a high volume of patients, phone calls, and administrative tasks simultaneously. The ability to multitask, prioritize, and remain calm under pressure is crucial in such environments.
- Use of Technology: Medical receptionists frequently use computer systems, electronic medical records (EMRs), scheduling software, and other digital tools to manage patient information, appointments, and administrative tasks. They may also use office equipment such as telephones, fax machines, and printers.
- Confidentiality and Privacy: Medical receptionists handle sensitive patient information and must adhere to strict privacy regulations, such as the Health Insurance Portability and Accountability Act (HIPAA). They are responsible for maintaining patient confidentiality and ensuring the security of medical records and personal information.
- Customer Service Focus: Medical receptionists play a vital role in providing excellent customer service to patients and visitors. They strive to create a welcoming and positive experience, address patient concerns, and maintain professionalism while dealing with a diverse range of individuals.
- Shift Work and Hours: Depending on the healthcare facility’s operating hours, medical receptionists may work shifts that cover evenings, weekends, and holidays. This is especially true for facilities that provide 24/7 services, such as hospitals and urgent care centers.
It’s important to note that the work environment can vary from one healthcare facility to another. The size of the facility, patient volume, specialty, and location can all influence the specific dynamics of a medical receptionist’s work environment.