Customer Support Representative (Remote) Is Needed In Canada

Job Title: Customer Support Representative (Remote)
Location: Vancouver, British Columbia, Canada
Shift: Morning
Wage: $25 per hour
Job Category: Work For Foreigners In Canada With Free Visa Sponsorship – Customer Support Representative (Remote)

At VTechys, we’re passionate about providing top-tier digital solutions to help businesses thrive. As a Customer Support Representative, you will be the friendly and professional voice of our company, ensuring our customers receive outstanding service and support.

Job Description

We are looking for a Customer Support Representative to join our remote team. You will handle customer inquiries, provide solutions, and ensure customer satisfaction across various communication channels.

Key Responsibilities

• Respond to customer inquiries via email, phone, and chat in a timely and professional manner.
• Troubleshoot customer issues and escalate complex problems as needed.
• Provide detailed information about products and services.
• Maintain accurate records of customer interactions in our CRM system.
• Identify opportunities to enhance the customer experience and share feedback with the team.
• Collaborate with other departments to resolve customer concerns efficiently.

Qualifications

• Proven experience in customer service or support.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and multitasking abilities.
• Familiarity with customer service software (e.g., Zendesk, Freshdesk) is a plus.
• Ability to work independently in a remote environment.
• Empathy and a customer-focused mindset.

What We Offer

• Competitive Pay : Based on experience and skills.
• Remote Work : Enjoy the flexibility of working from home.
• Flexible Hours : Work schedule that suits your lifestyle.
• Health and Wellness : Benefits for eligible employees.
• Paid Time Off : Vacation, holidays, and sick leave.
• Professional Development : Access to training and growth opportunities.
• Supportive Team Environment : Work with a collaborative and motivated team.

Who can apply to this job?

The employer accepts applications from:

• Canadian citizens and permanent or temporary residents of Canada.
• Other candidates with or without a valid Canadian work permit.

How to apply
Online: Apply On Company WebSite