Compass Group Canada is Now Hiring Foreign Workers (SPONSORSHIP AVAILABLE) – Thunder Bay, ON

Lead a High-Performance Food Service Team with a Global Industry Leader in Thunder Bay
Job Category: Work For Foreigners
Job Position: Food Service Supervisor
Employer: Compass Group Canada
Location: Thunder Bay, ON
Wage: $38.00 Per Hour
Job Type: Term or Contract, Full time
LMIA Sponsorship: Available for qualified international candidates

Job Overview
Compass Group Canada, a leading provider of food and support services, is seeking a motivated and organized Food Service Supervisor to oversee day-to-day food operations at one of its Thunder Bay locations. You will supervise a team of frontline staff, ensuring high standards of food quality, safety, cleanliness, and customer service are consistently met. This role is ideal for a hands-on leader with restaurant or institutional food service experience who wants to take the next step into supervision with a global company that offers structure, training, and room to grow.

Languages: English

Education

• College, CEGEP, or other non-university certificate or diploma from a program of 3 months to less than 1 year in Restaurant/Food Services Management or a related field, or
• Equivalent combination of education and experience

Experience

• 1 year to less than 2 years of experience in food service, restaurant, cafeteria, or institutional dining
• Previous experience in a lead hand, shift supervisor, or key-holder role is a strong asset

Work Setting

• Food service operations (e.g., cafeteria, quick-service outlet, or institutional dining facility) managed by Compass Group Canada in Thunder Bay
• Fast-paced environment with fluctuating rush periods (e.g., meal times, events)
• Team-based setting with close collaboration with other supervisors, managers, and front-line staff

Key Responsibilities (Tasks)

• Establish and implement methods to meet daily and weekly work schedules, ensuring adequate staffing and smooth service during peak times
• Supervise and co-ordinate the activities of staff who prepare, portion, and serve food and beverages
• Train new and existing staff in job duties, cash handling (if applicable), customer service, sanitation standards, and safety procedures
• Estimate ingredients, food items, and supplies required for meal preparation based on forecasts, menu cycles, and past usage
• Ensure that all food and service meet quality control standards, including taste, temperature, portion size, and presentation
• Monitor compliance with food safety regulations and internal policies (e.g., Safe Food Handling, temperature logs, storage procedures)
• Address customers’ complaints or concerns promptly and professionally, resolving issues and escalating to management when necessary
• Maintain accurate records of stock levels, equipment repairs, sales, and wastage as required by company procedures
• Assist with ordering and receiving deliveries; verify quantities and quality of products and ensure proper storage
• Prepare and submit daily, weekly, or monthly reports to management as requested (e.g., sales summaries, inventory reports, labour reports)
• Establish and manage staff work schedules, including shift assignments and break coverage, in collaboration with management
• Support the onboarding and performance development of staff by providing ongoing coaching and feedback
• Participate in regular team meetings and contribute ideas for improving efficiency, customer satisfaction, and team morale
• Ensure dining, kitchen, and service areas are kept clean, organized, and safe in accordance with company and regulatory standards
• Perform hands-on duties as required during busy periods, including food preparation, line service, cashiering, or cleaning tasks

Credentials (Certificates, Licences, Memberships, Courses)

• Safe Food Handling Certificate required or willingness to obtain shortly after hire
• Any additional food safety, WHMIS, or occupational health and safety training is an asset

Work Conditions and Physical Capabilities

• Fast-paced environment with frequent standing and walking throughout the shift
• Occasional lifting and carrying of supplies, containers, and small equipment (within reasonable limits)
• Periods of working under pressure, particularly during meal rushes and special events
• Repetitive tasks such as portioning, checking products, or operating POS equipment
• Need for attention to detail when checking orders, monitoring food quality, and completing records

Personal Suitability

• Strong client focus, consistently aiming to provide excellent customer service and a positive guest experience
• Efficient interpersonal skills; able to communicate clearly and respectfully with staff, customers, and management
• Excellent oral communication, including the ability to give clear instructions and provide constructive feedback
• Strong leadership skills; able to motivate, support, and hold team members accountable
• Highly organized, with strong time-management skills and the ability to prioritize tasks in a busy environment
• Reliability and dependability; consistent attendance and willingness to take responsibility for assigned duties
• Flexibility to adapt to changing menus, procedures, schedules, and operational requirements
• Good judgment and problem-solving ability, particularly when handling customer issues or operational challenges
• Team player who contributes to a positive work environment and collaborates effectively across departments
• Initiative; proactively identifies opportunities to improve processes, reduce waste, and enhance service quality
• Commitment to food safety, workplace safety, and company policies

Benefits

• Health Benefits:
  • Dental plan
  • Health care plan
  • Vision care benefits
  • Disability benefits
• Financial and Other Advantages (may be subject to company policy and contract terms):
  • Group insurance benefits
  • Potential access to other company-wide programs and training opportunities
  • Experience with a large, reputable employer recognized across Canada and internationally

Who Can Apply to This Job?

• Canadian citizens, permanent residents, and temporary residents of Canada
• Candidates with or without a valid Canadian work permit
• International candidates who may require LMIA sponsorship and who meet the language, education, experience, and other eligibility requirements under Canadian immigration programs

How to Apply
Online: Apply on Company’s Website