Job Title: Personal Banking Associate
Location: 235 Rue Langlois, Varennes, QC
Shift: Morning, Night, Overnight
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Collaborates with BMO partners to identify referral opportunities that further grow the customer’s relationship with BMO beyond personal banking.
- Welcomes and guides customers as they walk into the branch lobby, and offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- As a lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice.
- Meets customer transaction-based needs with seamless execution.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
- Acts as a key member of a collaborative and versatile branch and market team.
- Typically between 1 – 2 years of relevant experience and/or certification in related field of study desirable or an equivalent combination of education and experience.
- Canada only: Registration to sell investment products completed or in progress (must be completed within 12 months) – as appropriate for the jurisdiction.
- Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications.
- Some experience in a consultative customer service or sales roles, with a drive to deliver a personal customer experience.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- Drive to deliver a personal customer experience.
- A focus on results and the ability to thrive in a consultative sales and team-based environment.
What skills and qualities are important for a Personal Banking Associate?
A Personal Banking Associate plays a crucial role in the financial industry, serving as a front-line representative for a bank or financial institution. To be successful in this role, individuals should possess a combination of skills and qualities that enable them to effectively interact with clients and manage various financial transactions. Here are some important skills and qualities for a Personal Banking Associate:
Customer Service Skills:
- Exceptional communication skills to interact with clients professionally.
- Ability to build and maintain positive relationships with customers.
- Patience and empathy to understand and address customer concerns.
- Understanding of basic financial principles and banking products.
- Ability to explain and promote various banking services, such as savings accounts, loans, and investment options.
- Stay updated on industry trends and changes in financial regulations.
Attention to Detail:
- Accuracy in processing financial transactions and maintaining records.
- Thoroughness in reviewing customer documentation and ensuring compliance with banking policies.
Sales and Cross-Selling:
- Proven sales skills to promote and cross-sell banking products to customers.
- Ability to identify opportunities for upselling and recommending suitable financial solutions.
- Quick and effective problem-solving abilities to address customer issues.
- Ability to navigate and resolve technical or procedural challenges.
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
How to apply
Online: Apply On Company WebSite
What education and certification are required to become a Personal Banking Associate?
The specific education and certification requirements for a Personal Banking Associate can vary depending on the employer and the jurisdiction. However, here are some general guidelines that are commonly observed in the banking industry:
Minimum Educational Requirement:
- A high school diploma or equivalent is typically the minimum educational requirement for entry-level positions as a Personal Banking Associate.
- Many banks prefer candidates with a bachelor’s degree in finance, business administration, economics, or a related field.
- Having a degree can make candidates more competitive and provide a deeper understanding of financial concepts.
While not always mandatory, obtaining relevant certifications can enhance your credentials. Certifications from reputable organizations such as the American Bankers Association (ABA) or the Institute of Banking Personnel Selection (IBPS) can be beneficial. Examples include:Certified Bank Teller (CBT)
Certified Personal Banker (CPB)
Certified Retail Banker (CRB)
Financial Industry Regulatory Authority (FINRA) Licenses:
Depending on the specific duties of the role, individuals may need to obtain certain licenses. Common licenses include:Series 6: Allows individuals to sell mutual funds and variable annuities.
Series 7: General securities representative license, often required for roles involving the sale of a broad range of securities.
Depending on the focus of the bank and the services it offers, additional certifications may be valuable. For example:Certification in Anti-Money Laundering (AML)
Certification in Customer Relationship Management (CRM)
It’s important to note that the specific requirements can vary by country and region, and banks may have their own preferences and criteria. Additionally, some banks provide on-the-job training for entry-level positions, and relevant work experience can sometimes be considered in lieu of formal education.
Prospective candidates should review job postings from banks in their area to understand the specific requirements for Personal Banking Associate positions and tailor their education and certification pursuits accordingly. Networking within the industry and seeking advice from professionals currently working in personal banking can also provide valuable insights.
What is the work environment like for Personal Banking Associate?
- The work environment for a Personal Banking Associate is typically an office setting within a bank or financial institution. Here are some key aspects of the work environment for a Personal Banking Associate:
Bank Branch Setting:
- Personal Banking Associates usually work in a bank branch, interacting directly with customers who visit the branch for various financial services.
- A significant portion of the job involves direct interaction with customers. Personal Banking Associates assist customers with various banking transactions, address inquiries, and provide information about financial products and services.
- The work is generally conducted in an office space within the bank branch. Personal Banking Associates may have their own desk or workstations equipped with computers, phones, and other necessary tools.
Collaboration with Team:
- Personal Banking Associates often collaborate with other bank employees, including tellers, managers, and specialists in areas such as lending or investment services. Teamwork is essential for providing comprehensive financial solutions to customers.